The ACE Blog

The characteristics of a good process may seem obvious.  Words like simple, clear, easy-to-follow, documented  and efficient immediately come to mind.  But let’s go beyond

Answering a knock on the door I saw a young, fairly skinny man standing on my doorstep.  Dressed in jeans, a t-shirt and steel-toed work

Have you ever been left frustrated, fuming, or simply confused by an attempt to use a process from an organization for something that should be

I was on the phone to my insurance provider to change my car insurance from one province to another.  I was on hold for fifty

Many people choose to work in the education sector because they are caring and supportive and want to help learners, support them on their journey

Mention the words “process”, “consistency” and “efficiency” in an education organization and you are often met with wide-eyed fear, disdainful eye rolls or protestations that